Refund policy

Returns & Refunds

This policy applies to products sold by Resilient Consulting. Products sold by another seller follow that seller’s shipping and return policy, shown on the product page and at checkout. Orders with products from more than one seller may ship separately and have separate shipping charges.

30-Day Returns

Most products can be returned within 30 days of delivery. To qualify, the item must be unused, uninstalled, and in its original condition with all original packaging, instructions, hardware, accessories, and parts.

Return Shipping

Customers arrange and pay for return shipping, unless the return is due to our error.

Please check that a part fits your vehicle, RV, boat, or equipment before ordering. Fitment information is provided as a guide and should be confirmed before purchase.

If we shipped the wrong product, or your item arrives damaged or defective, contact us right away. Once verified, we will provide a replacement, a refund, or a prepaid return label at no cost to you.

Items That Cannot Be Returned

We may refuse a return or reduce the refund if an item has been installed, used, damaged after delivery, modified, is missing parts, is returned without its original packaging, has contact with fluids or chemicals, or otherwise cannot be resold as new. Some electrical, special-order, clearance, customized, or manufacturer-restricted products may not be returnable; this will be noted on the product page.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If anything is damaged, defective, incomplete, or not what you ordered, contact us as soon as possible with your order number and, if requested, photos of the product, packaging, shipping label, and damage. Do not install or use a product that looks damaged or incorrect.

Refunds

Approved refunds go back to your original payment method after we receive and inspect the returned item. Refunds are issued within 10 business days of approval. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, email support@resilientconsulting.us.

Order Cancellations

You can cancel unfulfilled items within 15 minutes of purchase through your customer account. If you need help, contact us as soon as possible. Once an order is being processed or has shipped, it will need to be handled as a return.

Shipping

Orders are processed and shipped as quickly as possible. Delivery dates shown at checkout are estimates, not guarantees. Carrier delays, severe weather, holidays, incorrect addresses, busy periods, or other events outside our control can affect delivery.

Tracking information is provided when available. Please enter a complete and accurate shipping address. Extra shipping costs caused by an incorrect address, refused delivery, or an undeliverable package may be the customer’s responsibility.

Lost or Missing Packages

If tracking shows an unusual delay or you think your package is lost, contact us so we can open a carrier investigation. If tracking shows “delivered” but you cannot find the package, please check around the delivery area, with household members and neighbors, and contact the carrier.

Exchanges

When available, we may offer a replacement or exchange instead of a refund. If you ordered the wrong product, the original item may need to be returned and inspected before the new item ships.

How to Start a Return

Email support@resilientconsulting.us or call +1 571-513-1515 with your order number, the item you want to return, and the reason. We will send return instructions and the correct return address. Items returned without authorization or to the wrong address may be delayed or may not qualify for a refund.

Resilient Consulting reserves the right to inspect returned items and decide refund eligibility based on the product’s condition and the circumstances of the return.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason. The item must be in the same condition you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.